Return and Refund Policy

At HEXA 2 PRINTS AND GIFTS, customer satisfaction is our top priority. We take great care in processing and delivering your orders with accuracy and quality. Please read our Return and Refund Policy carefully before placing an order.

1. Return Policy

• Customized or Personalized Products:
  Since our products are often made-to-order and personalized as per your request, we do not accept returns on customized items unless the item is damaged, defective, or incorrect.
• Non-Customized Products:
  For non-personalized products, returns are accepted within 7 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

2. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@hexa2prints.com or calling +91 9606061217.
• Please include clear photos or video of the issue along with your order number.
• Once approved, we will offer a replacement or full refund, depending on product availability and your preference.

3. Refund Process

• If eligible for a refund, it will be processed to your original payment method within 5-7 business days after we receive and inspect the returned product.
• In case of COD orders, refunds will be processed via UPI or bank transfer.

4. Non-Returnable Items

• Custom printed items
• Personalized gifts
• Items purchased during promotions or sales
• Products showing signs of use or damage caused by the customer

5. Cancellation Policy

• Orders can be cancelled within 6 hours of placing the order, provided production or dispatch has not started.
• For cancellation, contact us immediately via email or phone with your order number.

6. How to Initiate a Return or Refund

To request a return or refund, please contact:

HEXA 2 PRINTS AND GIFTS
📞 +91 9606061217
📧 support@hexa2prints.com